STORE POLICY

Everything You Need to Know

At Lauren Knezie, we are committed to ensuring that your shopping experience will be easy and enjoyable. We work hard to provide exceptional customer service, so if you have any questions or requests, please let us know.

Lauren Kenzie Model_edited.jpg

SHIPPING POLICY

Because We Care

We ship all orders by USPS 2-Day shipping. Warehouse operations are from 8:00AM - 5:00PM Monday - Friday. Excludes holidays and weekends. We do not offer overnight shipping. We do offer a "Rushed" shipping option and that just means that your order is priority here. All "Rushed" orders will be shipped off within 1-2 days and no later. Sometimes orders get backed up here and since we hand make everything it sometimes can take longer then usual to get your order.

RETURNS

A Few Short Steps

If you are trying to return something it must be within 15 days of purchase. It also must be in good condition. It can not be broken or we will not be able to honor the refund. 

Return Mailing Address:

5353 Main Street 

Grant, AL 35747

If you are trying to make a warranty claim please see our warranty section of the website. There it will tell you how to make your warranty claim step by step.

LIFETIME WARRANTY DISCLAIMER

What we cover under our "Lifetime Warranty".

All Jewelry from Lauren Kenzie comes with our "Lifetime Warranty". This warranty covers just about anything from breakage, tarnishing, missing stones. However we do not cover the following lost, stolen, missing pendants.

We do not charge anything at all to fix or replace your damaged jewelry. All we ask in return is to cover the shipping to us and from us. We do not pay any shipping cost. 

You must use the link below to start your warranty process. We will not handle warranty if you direct message us we will refer you back to the warranty disclaimer. 

Warranty

PRIVACY AT LAUREN KNEZIE

Your Information Is Safe with Us

All of your data name, address and other personal information is never sold or giving out to anyone. This information is only used to be able to look up your orders and for shipping.   

All card info stored or saved on your account with us is not viewable and we can only see the last 4 digits of your card info. This is so that we can validate your card in the case of a return or a dispute. 

If you ever have any questions about any of this please fill out a "Contact Us" form so that we can respond to your question.